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Touch Screen not working

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HP Pavilion 23-q100 All-in-One Desktop PC series (Touch)
Microsoft Windows 10 (32-bit)

Hi All,


I have recently purchased a Computer from a friend and realised that the model I have is meant to be touch-sceen compatable, however, it doesn't work.


I have gone through the trouble-shooting remedies with the virtual agent, including a new BIOS update, however, these do not solve the issue at hand. 


HP Pavilion 23-q100 All-in-One Desktop PC series (Touch) is the all-in on computer that I have purchased. I checked the warranty information and it ran out in 2016!!. Any help is appreciated. 

HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product Exact product number of your device? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, let's try these steps: Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

  1. Connect the AC adapter to the computer.

  2. Press the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup Menu appears, press F2.

  4. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

    Component Tests in HP PC Hardware Diagnostic UEFI

  5. Click Touch Screen.

  6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

    Touch Pointer Test in UEFI

  7. Read the on-screen instructions, and then click Run once.

  8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

    Touch the blocks to erase them

  9. Click Main menu to return to the main screen.

  10. Click Component Tests, and then click Touch Screen.

  11. Click Drag And Drop Test.

    Drag and Drop Test in UEFI

  12. Read the on-screen instructions, and then click Run once.

  13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

    Drag the blocks to the correct empty box

  • If the diagnostics tests pass but the touch screen still does not respond during regular use, continue to the next step.

  • If one or both tests fail, a 24-digit code, or failure ID, displays. Contact HP and provide this code. The failure ID is also available in Test Logs on the main menu.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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