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Touch screen has stopped working and now saying pen and touch not available

HP Recommended
24' Pavilion all in one touch screen
Microsoft Windows 10 (64-bit)

Touch screen was working fine, but now has stopped working and it says Pen and Touch not available. Any suggestions? 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Belfastlad

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Install the latest Windows 10 updates.

  1. In Windows, search for and open Check for updates.

  2. If updates are available, they begin installing automatically.

    Windows Update window

  3. When update installation is complete, tap the screen to see if it responds. If it does not, continue to the next step.

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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