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Abhilashshah
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Message 1 of 2
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Touch screen malfunction

HP Recommended
Hp envy all in one pc
Microsoft Windows 10 (32-bit)

On right lower corner touch screen is keep on clicking. I think touch screen is touched to sensor .. how to fix issue.. as soon as I click on long in password text it goes back to that area.. 

 

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@Abhilashshah Let's work on the auto touches/clicking on the screen using the below steps:

  • Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: click here for details

 

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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