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‎12-03-2023 07:58 AM

HP Recommended

My touch screen quit working about 2 months ago. I have done everything I found on line to fix it but nothing worked. I love touch screens! Please help!

 

Thanks

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2023 08:11 AM

HP Recommended

See if it fails to work outside of windows

 

Tap ESC and run the BIOS diagnostics.  If there is no touch screen test then go here

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

and download the UEFI diagnostics.

 

If the touch screen fails the test then it is a hardware problem.

If it passes then windows is at fault and you must provide the Product ID or Model name for better assistance.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎12-03-2023 08:11 AM

HP Recommended

See if it fails to work outside of windows

 

Tap ESC and run the BIOS diagnostics.  If there is no touch screen test then go here

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

and download the UEFI diagnostics.

 

If the touch screen fails the test then it is a hardware problem.

If it passes then windows is at fault and you must provide the Product ID or Model name for better assistance.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-03-2023 10:58 AM

HP Recommended

Thank you for your information. Unfortunately, it must be a hardware issue. Of course my warranty ran out in January or February!

Was this reply helpful? Yes No
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