TouchPad of laptop is in a very bad condition.

[Tanya02009]

My sister by mistake taped cello tape on the TouchPad and later when I removed that the matte layer of the TouchPad also got removed at few places and now it looks very damaged. Plus the cursor can still be used from it but the TouchPad is very sticky now. Please help me to get it right again!

[Sneha_01]

Hi @Tanya02009,

Welcome to HP Support Community.

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support