Touchpad is stuck down like in a permanent click/drag

[alexiameow]

My touchpad is stuck down in like a permanent click or drag, whenever I move it, it highlights like being permanently stuck down, which makes it impossible to work with.

I have already tried uninstalling and reinstalling the driver, restarting, checking for updates and checking over the settings.

It seems like it’s getting worse, and it’s been this way for about a week. Please could anyone give me any tips for how to fix this issue?

[Raj_05]

Hi @alexiameow,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion's touchpad may be experiencing a hardware issue or a specific software conflict. Here are some steps you can try to resolve the problem.

Check Physical Condition

• Clean the Touchpad: Make sure there are no dirt or debris causing the touchpad to register as pressed. Use a microfiber cloth to gently clean it.
• Inspect for Damage: Look for any visible signs of damage or wear on the touchpad.

Check Touchpad Settings

• Disable Tap to Click: Sometimes, the tap-to-click feature can malfunction.
  • Go to Settings > Devices > Touchpad and try disabling the tap-to-click option.
• Adjust Sensitivity: You can also try adjusting the sensitivity settings in the touchpad settings.

Update or Roll Back Drivers

• Device Manager:
  • Right-click on the Start Menu and select Device Manager.
  • Expand Mice and other pointing devices.
  • Right-click on your touchpad device and select Properties.
  • Under the Driver tab, check if you can Update Driver or Roll Back Driver (if the option is available).

Check for System Updates

• Ensure your operating system is fully updated.
  • Go to Settings > Update & Security > Windows Update and check for updates.

Disable Touchpad While Typing

• If the touchpad is still causing issues, you can try disabling it temporarily while typing:
  • In Touchpad settings, look for an option that disables the touchpad while typing and enable it.

Perform a System Restore

• If the issue started recently, consider performing a system restore to a point before the problem began:
  • Type "System Restore" in the Windows search bar and follow the prompts.

External Mouse Test

• If you have an external mouse, connect it and see if the issue persists. If the external mouse works correctly, it might further indicate a hardware issue with the touchpad.

Hardware Diagnostic

• Run HP's built-in hardware diagnostics:
  • Restart your laptop and press F2 to access HP PC Hardware Diagnostics. Run a touchpad test.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support