• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎04-02-2019 09:34 PM

HP Recommended
Product: HP Pavillion All-In-One-PC 24-b015a
Operating System: Microsoft Windows 10 (64-bit)

Hi there

 

My touchscreen has stopped working recently. Have tried restarting, have also followed the following troubleshooting;

- In Windows, search for and open 'View pen and touch info'. If the pen and touch sections reads No pen or touch input is available for this display, the computer does not have a touch screen. 

 

This is what I come across on my PC however I have had a functioning touchscreen for 3 years.

 

Next step was to open the Device Manager and enable the HID-compliant touch screen - however when I access this section the HID-compliant touchscreen option does not appear.

 

Any assistance greatly appreciated.

 

1 REPLY 1

‎04-03-2019 02:03 AM

HP Recommended

Your touchscreen hardware is dead in the water I'm afraid.

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-All-in-one-TOUCHSCREEN-has-s...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.