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k21eyes
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Message 1 of 3
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Touchscreen disappeared

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Pavillion all in one
Microsoft Windows 10 (32-bit)

This computer always ran windows 10.  It always was touchscreen.  It always and pen and touch.  Notice the word WAS.  No, computer tells me it is not even compatible.  What is going on an how do I get it working again.  I search all over for an answer but none of the responses seem to work for anyone with the same issue

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 3
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@k21eyes 

Welcome to HP Community!

Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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k21eyes
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Message 3 of 3
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Please tell me what hardware could be the issue?  Even with new hard drive the problem persists.  Appreciate it.

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