Touchscreen not consistently working

[Foxglxve]

I just got this laptop new but open box, I have installed new school-required hardware & software (R, RStudio, Spotify, Zoom, Discord, Microsoft 365 things), but that's it. I realized my touchscreen stopped working, so I did the restart and update. My touchscreen started working right after the update & restart, but has since stopped again. 

I already checked the Device Manager, looked through the Human Interface Devices list, I don't even see anything that looks like it's related to a touchscreen. 1 of the 2 drivers titled "I2C HID Device" has an error-symbol on it, nothing else seems out of place. 

Is this fixable or should I bring it to Best Buy? The touchscreen was a big component of why I bought this laptop but the fact that it's not even consistently working after 3 days is pretty worrying. 

[Echo_Lake]

@Foxglxve

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand that your HP notebook display is not working correctly. I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.