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Message 1 of 2
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Touchscreen not working along with popup for "HP System Event Utility"

HP Recommended
HP Envy Laptop 17m-ce0xxx
Microsoft Windows 10 (64-bit)



My laptop recently did a "update and restart" and ever since then, my touchscreen would stop working as soon as this pop up appeared: "Check the Windows Store for more info about HP System Event Utility."


I've already tried uninstalling the touchscreen driver and when I restart it functions semi-normally until the popup appears again. 


Please help.



HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ab1ga1l  Welcome to HP Community!


The HP System Event Utility enables special function keys on the system to be programmed.


Please click to download the HP system event utility.


I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 


Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 


Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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