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Ferret030
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Message 1 of 2
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Touchscreen not working

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all in one 24-g085na
Microsoft Windows 10 (64-bit)

My touch screen has stopped working - help!

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Ferret030

 

Welcome to the HP Support Community.

 

Let's try these steps:

 

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • And does the mouse work fine? it doesn't go around randomly clicking things, does it?
    perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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