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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP-f261
Microsoft Windows 10 (64-bit)

My touchscreen has stopped working on my HP-f261 all in one.  I tried a couple of things I found on the internet like trying to do a set up from device driver, but did not help

3 REPLIES 3
HP Recommended

Hi @dbconn1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues with the touchscreen stopped working on your HP All-in-one PC. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Have you made any changes on the PC before the issue started?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

 

In the meantime, let's start off by performing a Hard reset on the All-in-one PC with all the cables disconnected.

 

Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.

 

If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery

 

Click here to know: How to perform each step.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

The product name is 23-f261, the product number is H5Q62AA#ABA, the operating system is Windows 10 Pro

HP Recommended

Hi @dbconn1,

 

Thank you for getting back to us,

I would like to check if you have followed the steps suggested in the previous post. If you haven't please perform the steps and get back to us with the results of the troubleshooting for further assistance.

 

Regards,

Jeet_Singh
I am an HP Employee

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