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VWRob
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Message 1 of 2
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Touchscreen stopped working

HP Recommended
Example: Pavilion 24-b114
Microsoft Windows 10 (64-bit)

My touchscreen no longer works.  I have tried to use the virtual assistant, but it is really taking me nowhere.  My computer is in fine condition.  No breaks, cracks, drops.  I'm not sure when it happened, because I don't use it.  I'm sure it had a touch screen at one point in time, though, because I remember that somehow I would occasionally touch it and it was mildly irritating.  I still don't know that I'll use it all that much, but I want it back on my system.  As far as I am concerned, I paid for it so it should be there when I want it.  I tried to chat and call HP, but the chat agent told me I contacted the wrong location and gave me a link for another location that doesn't work.  The rep on HP told me my computer wasn't under warranty and transferred me to HP Smart Friend Team where I waited on hold for 54 minutes and then hung up.  I'm disappointed.  I have only HP products in my house and would like some help.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VWRob

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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