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HP Recommended
Envy Recline 23-K100xt

I have an Envy Recline that was updated to Win 10. I'm trying to connect a second monitor through the HDMI port on the left side of the primary monitor. The second monitor sees the primary monitor, but the PC can't detect the second monitor. I'm thinking I need a driver update. The HP site will only show this PC has Win 8 and won't let me see any drivers for Win 10. Any advice as to why the PC can't detect the second monitor?

2 REPLIES 2
HP Recommended

Hi @Roger469, 

 

Welcome to HP Support Community.  

Thank you for posting your query. I will be glad to help you. 

 

To understand the issue and help you, please get back to me with the details listed below: 

Please send the image of the ports or a  short video of the port on your unit

- Complete the issue that you are facing with the unit. 

- Error messages (if any) on the unit.  

 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Thank you for your reply and questions. This is not a laptop but an all in one desktop. The second display has both an HDMI and VGA input. I am using the HDMI cable that came with the second display. I get a response from the second display when I plug the other end of the HDMI cable into the HDMI port on the all in one  PC. When I go to settings and tell it to detect other displays it says, "no other displays detected". I updated the drivers in device manager, and it says they are up to date. I ran diagnostics from the HP site and got no errors. I would think the video card in the all in one PC would support a second display because it has an HDMI port. This model does not have a VGA port so I can't try a VGA cable. Is it possible this PC's HDMI port is for input only? Thank you for any help you can give me.

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