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Two monitors on Pavillion Desktop 590-P0050
11-24-2020
11:27 AM
- last edited on
11-24-2020
11:53 AM
by
RodrigoB

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Please help. I am desperate and frustrated.
What docking station do I need to connect two HP Curved monitors to my HP Pavillion Desktop (590-P0050) to run two monitors?
I have purchased some converters/docks/cables and nothing works.
HP Tech Support does not understand my question and I have been bounced around to four different agents.
I am now on hold....
I even have a case number: [personal info removed].
Please help, this should not be that difficult. I am so frustrated and in tears.
11-24-2020 12:12 PM

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Slightly different model, exact same problem ....
Model M01-F0027na
Brand new - only plugged it in yesterday.
I have two large screens, but only one of each sort of video/screen connection on the back of the "tower"
Screen one has an HDMI connection.
If I plug a VGA "wire" in, even with no screen on the other end, then the system fails - I can see the mouse icon moving, only on screen one, but nothing else - I can't even get to the "Settings" panel
It MUST be possible to display 2 screens from one computer, surely?
( Incidentally both screens have both HDMI & VGA ports - they are big (21" diagonal) Samsungs, which have worked well for several years ... )
11-24-2020 01:27 PM

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Good luck to you - it is beyond my comprehension that HP can not help me.
I talked to four agents and tried the chat twice with no luck.
No one can even understand my question and then they just say that I need to speak to "my friend" service where they want to charge me to maybe tell me what to do.
Screw this. HP is terrible. Never will I ever purchase another piece of their equipment.
11-25-2020 01:47 AM

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Even wierder ...
If I plug the VGA-only lead into the back of the machine & the second screen, the first screen behaves normally, but it refuses to detect the second .....
But, if I then re-attach the VGA/HDMI connector the main screen dies, as before, even without plugging in to the second screen - when I do that it makes no difference.
It's reacting to AN OPEN CIRCUIT that has a VGA/HDMI adaptor on it.
I'm going to try using VGA only & see if it works the other way round - but if I do NOT post here, you will know that that is utter crap, as well .....
11-25-2020 04:48 AM

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SUGGESTION - this worked for me after consultation with HP on 'phone .....
Take second monitor, remove power cable & then power the disconnected monitor down, by holding down it's power button ... drains capacitors & power stored.
After about a minute, re-connect - in my case, it suddenly all worked.
You may have to physically move your screen/monitors around, to get the priority you want.
It seems to be a combination hardware AND software problem, which is why it's such a pain to solve

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