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USB 3.0 dropping connection

HP Recommended
Pavilion Desktop - 510
Microsoft Windows 10 (64-bit)

I have a Blackmagic Design Intesity Shuttle with a USB 3.0 connection. When connecting it to an HP Laptop, I have a steady connection and it works as expected. When I connect it to my much more powerful Pavilion Desktop, the connection drops frequently, and then it will fail to recognize the device altogether. The only difference I can see with the USB is that the laptop is running an AMD chip and has their USB 3.0 driver and the desktop is running Intel and has their driver. The Intel driver is no longer supported by Intel, and Microsoft has been creating the updates. I'm really not sure where to turn to improve the stability of my USB 3.0 connection.

HP Support Agent
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HP Recommended

@Alderac Welcome to HP Community!


I understand that the USB 3.0 dropping connection.


Do not worry. I will try to fix the issue.


I recommend you to perform the following steps to isolate the issue and arrive at a fix:


Use the following steps to uninstall USB Root Hubs:

  1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

  2. In Windows, search for and open Device Manager.

    The Device Manager window opens.

  3. Double-click Universal Serial Bus Controllers to expand the list.


  1. Figure: Universal Serial Bus controllers list in Device Manager window

  1. Universal Serial Bus controllers list in Device Manager window
  2. Right-click the first USB Root Hub in the list, then select Uninstall.


  1. Figure: Uninstall selection in the Device Manager window

  1. Uninstall selection in the Device Manager window
  2. Click OK to confirm.
  3. Continue uninstalling all USB Root Hubs listed.

  4. Close Device Manager and restart the computer.

  5. Reconnect the USB device that was having problems and test it to see if it works.

Please refer the following link to  Troubleshooting USB Connections 


Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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