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JKendal
New member
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Message 1 of 2
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USB C Thunderbolt Cable

HP Recommended
HP Pavilion 32 QHD
macOS 10.14 Mojave

Hello, 

Just wanted to know what USB C thunderbolt cable is compatible with HP Pavilion 32 QHD.  I did have a cable but I kept getting the following message: 

USB-C:

Caution - An unqualified USB-C cable has been detected. 

Please use a qualified HP USB-C cable supported by this monitor to ensure the best performance.

I have checked on the HP website but I can't find anything. 

 

Can someone point in the right direction so I can buy the right USB-C cable to connect my mac to the monitor so I don't have to use the HDMI cable. 

 

Thanks  

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JKendal,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues connecting the monitor to your Mac computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors. To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz. The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

However, I recommend you connect the monitor to a Windows computer using the same cable and check if it helps.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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