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directorjt
New member
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Message 1 of 2
152
Flag Post

USB-C

‎01-13-2020 05:36 PM

HP Recommended
Product: HP ENVY Desktop - TE01-0020
Operating System: Microsoft Windows 10 (64-bit)

Can not get any  output thru the USB-C port to a HDMI Monitor via a USB-C to HDMI Cable

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-16-2020 09:49 AM

HP Recommended

@directorjt Welcome to HP Community!

 

I understand that the USB C type port is not working.

 

Have you tried the cables on different computers?

 

Please perform the port test and check.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the USB test.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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