• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-07-2019 07:35 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a few users that have been complaining that they're monitors cut out and back on very briefly every now and then. Its been something that has been happening for two weeks now. I thought it was a bad Microsoft driver or update but why didn't it happen to everybody or more people. 

Anybody has been having this issue lately or know what could be the cause? 

We are running windows 10 

 

I also believe that users with issue have graphics display driver 530. There isnt any roll back. Just update or uninistall.

 

I uninstalled and rebooted and it reinstalls itsself. So not sure if there are any other drivers. I need help its becoming a pest

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2019 05:57 AM

HP Recommended

It's a problem with windows update to the Intel HD 26.20.100.7156 driver. I had to downgrade to Intel HD 26.20.100.6615 driver to fix the problem. Windows update will put on the next run, so decided to pause windows updates for 30-days to give HP and Microsoft time to find a fix. Not sure when that will happen?

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-09-2019 05:57 AM

HP Recommended

It's a problem with windows update to the Intel HD 26.20.100.7156 driver. I had to downgrade to Intel HD 26.20.100.6615 driver to fix the problem. Windows update will put on the next run, so decided to pause windows updates for 30-days to give HP and Microsoft time to find a fix. Not sure when that will happen?

Was this reply helpful? Yes No

‎11-11-2019 08:09 AM

HP Recommended

Wow thank you so much. I will do this for users who are having this issue.

 

Thanks 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.