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ksimpson718
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Users complaining about intermittent Screen blackouts on HP monitors

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Microsoft Windows 10 (64-bit)

I have a few users that have been complaining that they're monitors cut out and back on very briefly every now and then. Its been something that has been happening for two weeks now. I thought it was a bad Microsoft driver or update but why didn't it happen to everybody or more people. 

Anybody has been having this issue lately or know what could be the cause? 

We are running windows 10 

 

I also believe that users with issue have graphics display driver 530. There isnt any roll back. Just update or uninistall.

 

I uninstalled and rebooted and it reinstalls itsself. So not sure if there are any other drivers. I need help its becoming a pest

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FloydO
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It's a problem with windows update to the Intel HD 26.20.100.7156 driver. I had to downgrade to Intel HD 26.20.100.6615 driver to fix the problem. Windows update will put on the next run, so decided to pause windows updates for 30-days to give HP and Microsoft time to find a fix. Not sure when that will happen?

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FloydO
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It's a problem with windows update to the Intel HD 26.20.100.7156 driver. I had to downgrade to Intel HD 26.20.100.6615 driver to fix the problem. Windows update will put on the next run, so decided to pause windows updates for 30-days to give HP and Microsoft time to find a fix. Not sure when that will happen?

View solution in original post

ksimpson718
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Wow thank you so much. I will do this for users who are having this issue.

 

Thanks 

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