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Top Student
Posts: 7
Member Since: ‎08-05-2010
Message 1 of 22 (6,741 Views)

Using HDMI on 2311x Monitor

My 2311x monitor came with a DVI cable.  I tried to swap it out with an HDMI cable by swapping the Souce Control on the Monitor.  The pop-up box says both DVI and HDMI are Active but it keeps going back to DVI (even though HDMI is the default source).  If I disconnect that DVI cable, I get an error on the monitor that says "Check Video Cable".

 

How can I get this connected to my HPE-580t?

 

thanks!

Dawn

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Top Student
Posts: 4
Member Since: ‎08-27-2011
Message 2 of 22 (6,710 Views)

Re: Using HDMI on 2311x Monitor

Where's HP support? Too many people with the same proiblem and no answers!!

Top Student
Posts: 2
Member Since: ‎09-23-2011
Message 3 of 22 (6,673 Views)

Re: Using HDMI on 2311x Monitor

I have the same problem.  I also have noticed issues with the monitor not restoring the DVI connection if the PC goes to sleep or the monitor goes into power save mode.  I've tried all combinations of power saving and input settings on the monitor to no avail.  Thanks HP for your lack of response and your non-functional product.

Student
Posts: 1
Member Since: ‎12-02-2011
Message 4 of 22 (6,288 Views)

Re: Using HDMI on 2311x Monitor

Just bought a bunch of these monitors for my lab. Same problem. I contacted HP on phone as well who promised to call me back. If This indeed doesn't work, I'm sending the monitors back proposing blacklisting all HP products from my organization. This is ridiculus, very basic quality control should had discovered this problem pre-production. Shame on you HP destroying your own brand with crappy products and non-existend customer service ( message below posted first on 09-04-11 and still no answer???)

Provost
Posts: 26,608
Member Since: ‎07-17-2009
Message 5 of 22 (6,263 Views)

Re: Using HDMI on 2311x Monitor

Hi, 

 

There have been problems reported with the HP 2x11 monitorss and HDMI.  Contact HP Support.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 6
Member Since: ‎12-02-2011
Message 6 of 22 (6,241 Views)

Re: Using HDMI on 2311x Monitor

Assuming that the monitor is not defective.  The Standard HDMI cable does not work on the Hp 2311x.  High Speed HDMI cable should work for this monitor (currently I am using High Speed HDMI w/ Ethernet cable v1.4; the version number is going to be dropped soon from the product box).  If the price of the Hi Speed HDMI cable are the same, I would buy the one with the highest version (preferable 1.4 or 1.4a).  All three cables VGA, DVI and HDMI can be attached to the monitor but only one should be connected to PC(s).  The Auto-Switch Source is set "On".

 

Note:  Make sure that the HDMI cable is connected tight to the monitor HDMI socket.  It is very easy to get loose.

Provost
Posts: 26,608
Member Since: ‎07-17-2009
Message 7 of 22 (6,205 Views)

Re: Using HDMI on 2311x Monitor

Hi,

 

Most HDMI cables should work.  I haven't had any issues even with $7 HDMI cables.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 6
Member Since: ‎12-02-2011
Message 8 of 22 (6,200 Views)

Re: Using HDMI on 2311x Monitor

Spoiler
 

Hi,

 

It's good to know that it works with some Standard HDMI cable.  In my case, it did not work even with the HDMI cables being used with my Blue ray DVD player; I had the same problem as others have until I bought the High Speed HDMI cable (for $5.99).

 

Thanks.

Provost
Posts: 26,608
Member Since: ‎07-17-2009
Message 9 of 22 (6,195 Views)

Re: Using HDMI on 2311x Monitor

Hi,

 

I buy a lot of HDMI cables here.  I have never had a HDMI issue.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 6
Member Since: ‎12-02-2011
Message 10 of 22 (6,190 Views)

Re: Using HDMI on 2311x Monitor

Hi,

 

I think that it depends on the cable quality and cable type.  From the provided website, the following cables are High Speed HDMI (specified on the cable itself or tag) even though there are no mention in the description which makes difficult for a consumer, especially, we have to buy them on the internet.

 

Part No:  01729       Desc:  HDMI Cable 1.4 Premium 6FT Certified 1.4

Part No:  01726       Desc:  HDMI to HDMI PREMIUM CABLE 5M HDMI CERTIFIED 1.4 3D HEC

Part No:  01725       Desc"  HDMI to HDMI Cables 15FT Certified 1.4 Cat-2 HEC

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation