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DixieProudRebel
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Very Unusual Technical Symptom for H / P Pavilion HPE Desktop Computer

HP Recommended
Hewlett-Packard Pavilion Elite HPE
Microsoft Windows 10 (64-bit)

Hello Community Neighbors and Friends,

 

Description of Problem With Hewlett-Packard Pavilion HPE – 03-28-2020

 

Since installing Windows 10 (approximately four months ago), my Hewlett-Packard Pavilion HPE causes the  display monitor to "black-out" in one second intervals; when the monitor "blacks-out," the condition is accompanied by an eerie "beeping-and-bonging" sound. At times, the Hewlett-Packard Pavilion HPE desktop computer will make a series of "beeps-and-bongs"; however, when it makes the series of "beeps-and-bongs," it will not "black-out" the monitor. It is NOT a cyclical condition: in other words, the described condition is very unpredictable.  Additionally, there is NO rhyme-nor-reason to the symptom’s predictability.

At times the described condition will happen 5-6 times per hour; at other times, it will NOT happen for several hours. But, I can just about guarantee that if the computer is left in the “ON “position, it will eventually happen. During the time I typed the previous sentence, the computer made two (2) series of “beeps-and-bongs.”

 

Not only is this condition incredibly annoying and frustrating, but I’m concerned that it is a symptom of a much, much more insidious “root-cause” condition, and that this computer will eventually have a catastrophic failure. And, yes, I do have all my data, etc. backed-up.

 

I know that this condition is NOT being caused by the monitor, since I purchased a brand new Samsung 27 Inch Curved Screen Monitor just two weeks ago. I made this monitor purchase as based upon the confirmation and recommendation of two (2) very qualified Computer Repair Technicians.

 

After connecting the Samsung 27 Inch Curved Screen Monitor, the same eerie, weird condition I previously described continued, unabated.

 

I've already installed the updated drivers for the system's video card. After updating the video card's drivers, the problem persisted. So, I'm making a very educated guess that it must be an internal computer problem.

 

Based upon the type of technical problem I'm experiencing, it's just about impossible to troubleshoot / diagnose it with a Virtual Assistant. No offense, but I really do need to explain my technical problem to a live human being--and, preferably, a qualified Technical Support Engineer, Technical Support Technician, and / or an extremely knowledgeable individual.

I've never really been able to solve a technical concern by "talking" to a Virtual Assistant.

 

Thank you for any-and-all technical assistance that anyone might be able to provide; I sincerely appreciate it. 

 

Respectfully,

DixieProudRebel

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praveen196
HP Support Agent
HP Support Agent
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@DixieProudRebel Welcome to HP Community!

 

I understand that the display screens go blackout and your getting beep sound.

 

Do not worry. I will try to fix the issue.

 

Recovering the BIOS using key press combination

 

When you upgrade the BIOS on your PC, a copy of the previous BIOS version is stored in the HP_TOOLS partition of your hard drive. Many HP computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.

 

To recover an earlier version of the BIOS on your PC:

  1. Turn off the computer.

  2. With the computer off, press and hold the Windows logo key  and the B key at the same time.

  3. Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).

    The power LED light remains on, and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.

    Figure : HP BIOS Update screen

     Photo of HP BIOS Update screen showing a progress indicator

    If the HP BIOS Update screen displays, proceed to step 4.

    If the HP BIOS Update screen does not display, do one of the following depending on the condition:

    • Computer boots into Windows - The computer will boot into Windows if the power button and keys are released too soon. Repeat steps 1 through 4 above, holding the power button down for 2 or 3 seconds.

    • Power LED light turns off - The computer will turn off if the power button is pressed and held down too long. Repeat steps 1 through 4 above, holding the power button down for between 2 and 3 seconds.

    • After repeated attempts, the HP BIOS Update screen does not open - Your computer does not support this function or it has a hardware problem that is preventing the tool from opening. Contact HP using the Contact Supporttab at the top of this page.

  4. After the BIOS is recovered, a Continue Startup button displays and a timer counts down. Click the Continue Startup button to restart the computer immediately. The computer will restart automatically when the timer reaches zero.

    Figure : HP BIOS Update screen

     Photo of HP BIOS Update screen showing a Continue Startup button
  5. When the computer restarts, a black screen appears with a message similar to the following:

    A system BIOS Recovery has occurred.
    BIOS Recovery (500)
    Enter - Continue Startup

    Press the Enter key to continue immediately or allow the computer to reboot automatically.

      note:

    After restoring the BIOS, if the computer repeatedly displays a message about the BIOS, go to the HP Drivers and Downloads page and enter the model name of your computer. Select your computer model from the drop down menu and then select your operating system. Select BIOS to upload the latest version of the BIOS.

  6. After restarting, Windows may display a message stating that the computer was improperly shut down or that a boot problem was detected. Read and respond to the screens to continue.

Keep us posted,

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