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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Re: Video Zoom and Dis-colorization
Create an account on the HP Community to personalize your profile and ask a question
11-20-2019 07:12 PM - edited 11-20-2019 08:38 PM
latley ive noticed that for certain videos, it ends up zooming in, and on occasion ends up discoloring the video as well
like i said, this graphical glitch only happens with certain videos, and i have no idea why this happens
yes i have updated the video drive and nothing has changed
edit: if it helps, its a "AMD Radeon (TM) R3 Graphics" drive
Solved! Go to Solution.
Accepted Solutions
11-30-2019 11:48 PM - edited 11-30-2019 11:51 PM
ok, so while that may be a solution, i found this one to actually help alot better,
just uninstall the video driver, once done the Pc's CPU will take over while the video driver is reinstalled and fixed,
looking for one of the many downloadable drivers at the "software and drivers downloads" section
might help, but i havent tried yet
11-23-2019 03:58 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you tried using a different video player?
- Does it happen when online videos played such as youtube?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
11-24-2019 08:55 AM - edited 11-24-2019 09:25 AM
for what i found, the model number is N0A39AA#ABA
yes i have tried a different video player, it still happens
and yes it happens on other sites, especially youtube,
though a word of note i noticed is that if the video is freshly uploaded (say 1minute-an hour of being uploaded)
the video glitches out in the same way, but after time it fixes itself after some after processing,
however there are some videos that has the glitch regardless.
11-25-2019 07:05 PM
Thank you for posting back.
Let's try and reinstall windows operating system:
Before you start the system recovery, review the following list:
-
Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files results in the loss of files and information that you do not want to lose. For instructions to backup and save your files, see Backing Up Your Files (Windows 10, 😎.
Click here: https://support.hp.com/in-en/document/c04758961 to Performa System Recovery (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
11-30-2019 11:48 PM - edited 11-30-2019 11:51 PM
ok, so while that may be a solution, i found this one to actually help alot better,
just uninstall the video driver, once done the Pc's CPU will take over while the video driver is reinstalled and fixed,
looking for one of the many downloadable drivers at the "software and drivers downloads" section
might help, but i havent tried yet
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