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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Video dimming w/critical ding

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12-04-2019 07:43 AM
Monitor flashed, dimmed along w/critical ding. Any attempts to adjust monitor failed. Help!
Solved! Go to Solution.
Accepted Solutions
12-06-2019 05:03 PM
@Joylis Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile,
Here's what you need to do, to identify the issue and resolve it accordingly:
- If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-06-2019 05:03 PM
@Joylis Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile,
Here's what you need to do, to identify the issue and resolve it accordingly:
- If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-07-2019 01:26 PM
Thank you for your answer! Luckily, it was resolved by re starting a couple of times. Since I use Windows 7, I have until the end of this year, then .... PooF!
I appreciate someone "being here" regardless of how silly the question was, because it matters.
12-09-2019 11:43 AM
@Joylis That's awesome, if the issue reoccurs & I hope it does not, please follow the steps and get back to us with the results,
And you my friend, are welcome 😉
Take care.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.