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Video issue on Blackboard ultra

HP Recommended
HP Envy 360
Microsoft Windows 10 (32-bit)



I'm using blackboard ultra and have 2 problems with it. I try a lot of things and this is my last resource.


Problem 1:  I appear sideways on the camera.  

Problem 2: I can't hear others, but they can hear me.


I trouble shut both (camera and audio) with other apps, for example Microsoft teams and works fine.  The problem is limit to this program but I couldn't find any solution to this issue on its setting.  I noticed that the program open by default on edge, so I guess that could be the problem but I already has chrome by default and still open it.  I'm very frustrated with this issue!


Thank you  for your help!

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