cancel
Showing results for 
Search instead for 
Did you mean: 
Hamza23
New member
1 0 0 0
Message 1 of 2
751
Flag Post

Videos are not working properly

HP Recommended
Pavilion
Microsoft Windows 7 (64-bit)

Hi , i have an old Pavilion Hp laptop ( i forgot the exact type ) 
the problem is when playing videos offline or even online, there is no picture only the voice. i checked of updates  of the graphic card and there is nothing. 
i can't find the problem ! 
any suggestion what should i check also ? 
thanks you

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,957 2,600
Message 2 of 2
Flag Post
HP Recommended

@Hamza23,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation