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touchscreenguy
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Message 1 of 2
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WTH! MY HP PAVILION CAME AS 10-POINT TOUCH-ENABLED 23.8'' ON 2017 AND NOW IT WONT WORK.ON 2020

HP Recommended
Example: Pavilion 24-G214
Microsoft Windows 10 (64-bit)

AT FIRST I THOUGHT MY KIDZ MESSED IT UP BUT NOW I CAME TO REALIZE THAT SOME HOW ON ONE OF THE AUTOMATIC UPDATES SOMETHING WENT WRONG, AND NOW IT READS AS PEN AND TOUCH NOT AVAILABLE REALLY HP?. NOW I AM NOT A COMPUTER EXPERT AND I BARELY KNOW HOWTO USE IT BUT THAT IS NOT OK ON MY BOOK PLEASE HELP I PAID GOOD MONEY FOR IT . CAN SOMEONE RELATE?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@touchscreenguy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, aslo run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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