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Webcam Not Working

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Microsoft Windows 10 (64-bit)

My laptop camera  is not working .....when I open it is  showing black display

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Well, at least it opens, that is something.


I can offer the following...


Certain computers include a "kill switch" to switch on / off the webcam / camera.

Location of the switch might be on the side of the notebook case.

Find and Open your computer's Service Guide or User Guide to see an illustration of the various components on your system.


and / or


Check microphone and camera permissions


Settings > Privacy >

Check / Adjust settings for





And / Or


Click Windows key > Search for microphone privacy settings

Click / Select Allow access to the microphone on this device

Switch ON Allow apps to access your microphone



Internal Microphone Enable


Control Panel > icon view > Sound

Tab Recording

Tap Internal Microphone to highlight


Device usage > (Select) Use this device (enable)

Apply / OK to save changes


and from HP...

HP Documents:

HP PCs - Webcam Troubleshooting (Windows 10, 😎

HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)


Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device


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