cancel
Showing results for 
Search instead for 
Did you mean: 
melmac10
New member
1 0 0 0
Message 1 of 2
1,138
Flag Post

Webcam does not line up with hole on display-warrantly expired

HP Recommended
HP Pavilion All-in-One 24-r0xx
Microsoft Windows 10 (64-bit)

I purchased my desktop in December of 2018 and my warranty expired a few months ago. With only recently having to work from home, I noticed last week when trying to join a video conference that the internal webcam on my PC does not line up with the hole that is on the front of the PC display, meaning that when I use my webcam, half of my video feed is black. I just noticed this last week (I've never needed to use the webcam before now) but I am out of warranty now and am wondering what I can do?

image1.jpegimage0 (1).jpeg

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 750
Message 2 of 2
Flag Post
HP Recommended

@melmac10 Welcome to HP Community!

 

I understand that you are facing issues with webcams.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

  1. Click Check for updates and messages to scan for new updates.

  1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  2. Click the update name for a description, version number, and file size.
  3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation