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jekylohydes
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Message 1 of 2
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Webcam light doesnt work causing the video to be blurry

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all in one 24 e014
Microsoft Windows 10 (64-bit)

The webcam light doesn't come on at all.  this causes the picture to be blurry and not crisp. I have tried to update the driver and get the message that the driver is the current one available.  I have disabled the camera and enabled it.  nothing seems to work.  it all seems to revolve around the webcam light.  I think if it was lit the video would be better.  any ideas?  thanks

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@jekylohydes you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

 

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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