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Webcam not working

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HP All-in-One 22-b068
Microsoft Windows 10 (64-bit)

The product specs states I have a webcam installed with this computer, I see the lens, but it does not show up in the device manager, yes my computer is 4 years old, can't afford to buy another, I've tried everything with no luck. Can the community help me with this problem?

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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

Use these basic steps to troubleshoot the webcam.

Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on.

Webcam privacy switch

The webcam privacy switch is located on the side of your computer. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.

Locating the webcam privacy switch

Webcam shutter key

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Webcam shutter LED

Webcam status

Webcam shutter key (light on)

LED on: The webcam is off.

Webcam shutter key (light off)

LED off: The webcam is on.

Figure : Webcam shutter key location

Webcam shutter key location

Step 2: Configure your antivirus software

You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.

Step 3: Verify that your app can use the webcam (Windows 10 only)

Use these steps to make sure your app can access your webcam.

  1. From the Start menu, click SettingsPrivacy, and then click Camera.

  2. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.

  3. Under Choose which apps can access your camera, select your preferred individual settings to On or Off.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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