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RHT673
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Solved!

Webcam on 27FHD stopped working

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Pavilliom 27FHD
macOS 10.15 Catalina

Hi

I have a Pavillion FHD plugged into my MacBook Air via a USB-C cable.  The webcam was working perfectly (using for Zoom calls), but it has stopped and is just showing a black screen.  The light on the webcam still goes on to show it's "live", but I can't find any output.  I don't think I have changed any settings or updated any software.

Any ideas on what I can do, or even where I can look to troubleshoot this?
Thanks

Richard

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Echo_Lake
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@RHT673

Thank you for posting on the HP Support Community.

 

To get the answer to this question, HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors. To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz. The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
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@RHT673

Thank you for posting on the HP Support Community.

 

To get the answer to this question, HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors. To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz. The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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RHT673
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Hi

It's a new MacBook Air and had been working perfectly, no idea what changed.

Anyway, I switched everything off and back on and it seems to be working again, so thanks!

Richard

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praveen196
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@RHT673

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

 

 

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