• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended

So since my computer is not even a year yet, and I paid $1000.00 for it, what recourse do I have now? I need it for school and work. Do I get a new replacement computer from HP or what. It is still under warranty.

1 REPLY 1
HP Recommended

@M-HH 

 

Welcome to the HP Community Forum.

 

In General >> No, you don't get a new replacement computer when the webcam fails.

 

If the computer is still in Warranty - you should contact HP Support.

Submit a Warranty repair request.

You will need to know the serial number of the computer.

Provide a short and concise description of the problem and perhaps include what you have tried to fix the problem.

 

 

HP Support – Hardware / Technical Support for Devices in Warranty

  

Registered Devices in Warranty:  Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders - READ

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.

 

  • Some regions display phone / chat contact information only after the case is submitted online

 

  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

  • HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.