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Meeg-el
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Message 1 of 2
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When I put the video on full screen, the screen turns black

HP Recommended
HP ENVY Curved All-in-One 34-b1
Microsoft Windows 10 (64-bit)

Hello

When I put the video on full screen, the screen turns black, only the audio is heard. This happens with any application (e.g. Netflix, Media Player...). If I activate the sound controls, lighting, or even when subtitles appear on the screen, the image appears for 1 second, then it turns black again. if I activate a OS window over the video, the image appears again. I can't understand what it is about.

Thank you for your help.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Meeg-el

 

Welcome to HP support community.

 

Update the Bios and Graphics card driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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