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‎04-15-2019 11:35 AM

HP Recommended
Product: Pavilion 23
Operating System: Microsoft Windows 10 (32-bit)

PC screen will not come on. Computer lights up indicating it's on but the screen does not light up. The keyboard also lights up.

1 REPLY 1

‎04-16-2019 02:08 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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