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When closing Streaming Video app screen goes to white static and the only way to recover is to hard

HP Recommended
HP EliteOne 1000
Microsoft Windows 10 (64-bit)

All updates have been done for HP and MS.  After 5 hours of tech support, HP said to call MS.  This issue happened when I first received the machine in 2018 and was resolved by  an HP tech.  After 2 tech calls and 2 techs, no resolution.

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HP Support Agent
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HP Recommended

Hi @bilwel

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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