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PJSAUNDERS75
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When turn on FreeSync, сan't change Brightness, Contrast, Saturation. HP Pavilion 27q 1HR73AA

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I just purchased HP 27" curved monitor model z4n74aa

And have exact same issue.

This really a bug with the screen settings - we should be able to change the brightness and still have FreeSync.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@PJSAUNDERS75,

 

Welcome to the HP Support Community!

 

The external source connected to your display must have the FreeSync driver installed.

 

AMD Radeon Graphics and/or AMD A-Series APU-compliant displays with DisplayPort/HDMI Adaptive-Sync required. AMD 15.11 Crimson driver (or newer) required to support FreeSync over HDMI.

 

I recommend you update the BIOS and the graphics driver on the computer and check if it helps.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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PJSAUNDERS75
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I don't know if you are a real person or a BOT that just spams out random answers, but your answer is less than useless.

As per other posts on this issue relating to HP monitors (if you bothered to read them), this is part of the firmware of the MONITOR - nothing to do with my notebook, drivers, the cable, what I ate for lunch, or anything else.

 

Even your response "The external source connected to your display must have the FreeSync driver installed." shows your lack of technical knowledge - There is no "freesync" driver as such, it is either part of the drivers of your video card, or it's not.

In my case I am using GTX1660Ti with NVIDIA drivers that support Freesync and it does work. It's just the behaviour of the monitor that is annoying.

 

Based on your statistics, I suspect that you are getting rated on the number of posts you reply to - regardless of the quality of your answer unfortunately. 

 

Please try to educate yourself before responding - you make HP look bad and just end up pissing HP customers off.

If you don't know just say so or don't reply at all - that would be better.

 

 

 

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The_Fossette
HP Support Agent
HP Support Agent
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@PJSAUNDERS75,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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