Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

White Horizontal lines on AIO Touchscreen and Where to buy spare part for the screen

HP Recommended
Pavilion AIO 24-a272d
Microsoft Windows 10 (64-bit)

I'm in Vietnam and  I bought my AIO 24-a272d in Singapore three years ago. Its screen now has many horizontal white lines and the lower right corner frequently appears the right mouse pointer. I think I should replace the screen. So, where can I bought a new screen  for my computer? Below are information for my AIO

Serial No.     [edit] 

Product No.      Z8G37AA#AB4

Model No. 24—a272d


Thank all of you

HP Support Agent
HP Support Agent
10,488 10,491 468 739
Message 2 of 2
Flag Post
HP Recommended

@Lamkiet Welcome to HP Community!


I understand that you are getting a white Horizontal line on AIO Touchscreen.


In that case, I would suggest you contact our phone support. They will help you.


Here is how you can get in touch with phone support.

1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation