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Blizz888
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White horizontal stripe on HP Omen 27

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HP OMEN 27
Microsoft Windows 10 (64-bit)

Hi. A white stripe appeared at the top of the monitor. Appears in light colors. It is hard to see in the photo, but it is very clearly visible live. Hard reset does not help. Is it possible to fix it, is it a warranty case?

 

IMG_20200804_215925.jpgIMG_20200804_220156.jpg

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praveen196
HP Support Agent
HP Support Agent
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@Blizz888 Welcome to HP Community!

 

I understand that you are getting horizontal lines on the screen.

 

Please let us know the issue occur on the BIOS screen as well.

 

Please perform the below steps and check. 

 

  1. Use the buttons on the front of the display to open the on-screen menu, and select Factory Reset or Default.

    If you need help using the on-screen menu, see the manual for your display.

  2. Unplug the video cable between the computer and the display and check the ends for bent or broken pins. If any pins are damaged, replace the cable. Otherwise, securely connect the cable between the computer and the display.

  3. If the display has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection.

  4. If possible, connect the display to another computer. If the lines appear when the display is connected to the second computer, the display might be damaged or defective.

    If the lines disappear when the display is connected to another computer, connect the display to the original computer and continue to the next step to update the video drivers.

  5. If you have an HP computer, update your video drivers from the HP website.

    Otherwise, you can get the latest updated video drivers from the video hardware manufacturer's website. The following list shows some of the video hardware websites:

    • Check for NVIDIA video driver updates at NVIDIA (in English).

    • Check for AMD video driver updates at AMD (in English).

    • Check for S3 video driver updates at S3 Graphics (in English).

    • Check for Intel video support and downloads, Intel Downloads (in English).

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Blizz888
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I have connected the monitor to different devices (other PC, PS4, notebook). Everywhere the same problem.
I gave the monitor for warranty service and did not receive any more information yet.

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
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@Blizz888

 

Thank you for the update.

 

After the monitor service. Please connect and let us know.

 

Have a nice day!!

 

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