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Honor Student
Posts: 3
Member Since: ‎03-16-2017
Message 1 of 5 (213 Views)

Windows 10 Touchscreen Issue

Product Name: ProOne 400 G1
Operating System: Microsoft Windows 10 (64-bit)

I'm having a weird issue and maybe I'm just overlooking something, but hopefully you guys can help. I have an HP ProOne 400 G1 21.5 inch All-in-one with a touchscreen. After installing a fesh copy of Windows 10 x64 Pro I am having issues with the touchscreen. When I touch it and move around it will display that I'm touching it, but when I click on anything like the start menu button for example, it registers that I touched the screen, but it won't register the click. If I try to open a shortcut on the desktop same thing. If I open Chrome however, I can scroll and click on links and button within Chrome just fine. HP doesn't have a touch driver on their site for this computer so I'm just using the native one Windows 10 installs. Any ideas?

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Posts: 42,185
Member Since: ‎01-07-2009
Message 2 of 5 (204 Views)

Re: Windows 10 Touchscreen Issue

When you installed the Windows 10 OS, did you install the drivers for the chipset ?

 

Microsoft Windows 10 supplies the driver for the touchscreen from its DriverStore folder.

 

HP does not provide one.

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Honor Student
Posts: 3
Member Since: ‎03-16-2017
Message 3 of 5 (202 Views)

Re: Windows 10 Touchscreen Issue

[ Edited ]

I did. I installed all available drivers from HP's website. I have multiples of this model and it has happend to two of them already. It worked when I had Windows 7 installed.

Provost
Posts: 42,185
Member Since: ‎01-07-2009
Message 4 of 5 (196 Views)

Re: Windows 10 Touchscreen Issue

[ Edited ]

How about the Intel Management Engine Interface Driver?

 

 

Same issue on both desktop PCs?

 

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
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Honor Student
Posts: 3
Member Since: ‎03-16-2017
Message 5 of 5 (186 Views)

Re: Windows 10 Touchscreen Issue

[ Edited ]

Yup, I installed the interface driver on both PCs and it didn't change anything.

 

Yeah same issue on both computers.

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