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FreddieMcMahon
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Windows Hello does not recognise camera

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HP EliteOne 800
Microsoft Windows 10 (64-bit)

Just got new desk top today. Windows Hello does not recognise the camera. 

 

Camera and video both working. 

 

 

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Dragon-Fur
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@FreddieMcMahon 

 

There are more than a dozen systems in this category.

 

 

First consideration:

Your camera must be of the right physical type to use Facial Recognition

 

Windows Facial Recognition

 

What to do?

 

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

 

First...

Determine your computer model / Product Name

 

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

 

Find out what kind of camera you have:

Control Panel > icon view > Device Manager 

Open Cameras

 

Windows Face logon requires the high-grade IR camera

 

Another quick way to check whether the computer thinks it can do this:

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

 

If the camera is the correct type, 

Try / Consider additional help / suggestions...

 

Next

Preparation

 

Recommended / General Information

 

Create a Backup of your Data

 

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

 

 

  Create a Restore point before you make changes to your computer's software and setups.

 

(How to) Create Restore Point

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

 

Windows PIN 

 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

 

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

 

Reference

Microsoft - Fix problems with your PIN

 

 

Next

What Else?

Windows Hello / Facial Recognition option is a Windows feature

 

For Example,

Microsoft - Learn about Windows Hello and set it up

 

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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FreddieMcMahon
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FreddieMcMahon
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The camera is HP 2.0 MP High Definition Webcam

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Dragon-Fur
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@FreddieMcMahon 

 

OK.

 

The camera must be the IR high-grade camera described earlier and in the documentation from Microsoft.

 

No IR camera = no facial recognition option

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

 

Dragon-Fur

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