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GameBrain
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Message 1 of 2
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Windows VR cable not working.

HP Recommended
Windows Mixed Reality HP
Microsoft Windows 10 (64-bit)

i recently bought the orignal Windows Mixed Reality from amazon but after one use, it stopped working. I tried unplugging and replugging and watched a few guides and rebooted my computer mutliple times. Any suggestions on what I should do next and if I should just return it back to HP. When I look at device manager, it just pops up as Generic PnP Monitor and Generic USB hub.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@GameBrain

Thank you for posting on the HP Support Community

 

This sounds like hardware related issue with the HP VR cable. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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