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WoW displays black screen in full mode

HP Recommended
HP ENVY Curved All-in-One - 34-b135se
Microsoft Windows 10 (64-bit)

When I received my computer a week ago, WoW ran without any issues.  I opened the HP Support Assistant and noticed it recommended some updates.  After I ran them, WoW now shows a black screen while it is running.  If i alt tab to a different window, I see it running.  If i switch it to windowed mode, it runs fine.  I do not know what this update did.  I tried updating my nvidea driver but didn't help.  


Any suggestions?  Can I reset the drivers back to factory settings?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lagthelion Welcome to HP Community!


I understand that While playing the Wow game screen goes black.


Please let me know about other games, you are getting a black screen.


Please refer to the following video and check.


Note: The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions


Please try to update the graphics drivers and BIOS check for the issue.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



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