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‎12-30-2022 06:16 AM

HP Recommended

My 6-month-old hp 15s laptop has yellowish stains along side the edges. How do i get rid of them? Is it covered in my warranty????

2 REPLIES 2

‎12-30-2022 09:31 AM

HP Recommended

Hello @uzzma 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before I can say anything ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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‎01-02-2023 08:33 AM

HP Recommended

OS Name   Microsoft Windows 11 Home Single Language

Version     10.0.22621 Build 22621

System Model      HP Laptop 15s-fq5xxx

System SKU

( equals HP product number (p/n) )      67V52PA#ACJ

Processor   12th Gen Intel(R) Core(TM) i5-1235U, 1300 Mhz, 10 Core(s), 12 Logical Processor(s)

BIOS Version/Date     AMI F.17, 20-10-2022

BaseBoard Product   8A20

BaseBoard Version  20.19

uzzma_0-1672673558555.png

I talked to a costumer care person and he said he was going to call back but he did not. what should i do???

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