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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- Yellow stains along edges of laptop

Create an account on the HP Community to personalize your profile and ask a question
12-30-2022 09:31 AM
Hello @uzzma
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before I can say anything ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Monitors>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
01-02-2023 08:33 AM
OS Name Microsoft Windows 11 Home Single Language |
Version 10.0.22621 Build 22621 |
System Model HP Laptop 15s-fq5xxx |
System SKU ( equals HP product number (p/n) ) 67V52PA#ACJ |
Processor 12th Gen Intel(R) Core(TM) i5-1235U, 1300 Mhz, 10 Core(s), 12 Logical Processor(s) |
BIOS Version/Date AMI F.17, 20-10-2022 |
BaseBoard Product 8A20 |
BaseBoard Version 20.19 |
I talked to a costumer care person and he said he was going to call back but he did not. what should i do???