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Message 1 of 2
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Zoom Video Screen Goes Black

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Example: HP All-In-One 24-G032BD
Microsoft Windows 10 (64-bit)

Any time I engage in a Zoom Video Call, my screen goes black, but I still have audio. It's very frustrating because I've started a new business, and I miss a lot of the presentations. I have reached out to my internet provider tech support, they've cleaned my PC etc, but can't seem to address the Zoom issue. Please help!

HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi There,

Welcome to the HP Support Community!


I'll be glad to assist you.


Could you please help me with the exact model name or the product number?

Did you try using a different application and check if you are facing the same issue.


Keep me posted.

Raj- HP Social Media Support

I am an HP Employee 

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