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HP Recommended

LAPTOP-304C29IH

1 REPLY 1
HP Recommended

Hi @anubhav001,

 

Welcome to the HP Support Community

 

I understand you are facing a battery issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

 Let's perform a hard reset:

 

  • Power off the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug in the AC adapter.
  • Power ON the laptop and check.

Update the BIOS, & Chipset drivers:

  • Here's the link to download and install the above updates: Click here

I suggest you perform the troubleshooting steps from this document HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

This document has the most relevant troubleshooting if your battery appears to be not charging: Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: Check with an alternate battery: HP Notebook PCs - Using and Testing the AC Power Adapter

 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.