black rectangular line on screen

[petean]

hello,

it appear from nothing a large black line on my notebook screen (very first time in 5 years).

I treasure this notebook so there is no any negligence from my side.

Can someone help me to understand if it's a software issue or hardware?

do i need to update the graphic driver ?

The model is a Spectre convertible x360 from 2019

PS: the black line disappeared once i closed the notebook, but i am still concerned that might it happen again. 😞

Thanks 

[Nal_NR]

Hi @petean,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the black rectangular line on the screen.

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

Here is you can check with hardware diagnostics. 

To run a hardware diagnostics test, please follow these steps: 

• Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
• From the UEFI main menu, click System Tests, then click Quick Test.
• Click Run once.
• While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
• If no system component failed, please go back to main menu and Exit from the screen
• If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.