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Trinidude
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Message 1 of 2
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built-in camara

HP Recommended
Example: Pavilion 24-xa0053w
Microsoft Windows 10 (64-bit)

camera stopped working and can't be found in device manager. What can I do at home to resolve before going to the technician????

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Trinidude

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

    If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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