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HP Recommended
pavilion all in one pc 24 xa0036
Microsoft Windows 10 (64-bit)

the camera is very grainy how can I get a better picture

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@csprow
Thank you for posting on HP Support Community.

 

Are you using an app to take a picture?

Are able to use Skype or other camera application?

 

While you respond to that, let's try updating the system software and drivers:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@csprow
Thank you for posting on HP Support Community.

 

Are you using an app to take a picture?

Are able to use Skype or other camera application?

 

While you respond to that, let's try updating the system software and drivers:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thanks

HP Recommended

@csprow
You're welcome!
 

Please feel free to contact us here anytime you need any further assistance.

 

Have a nice day!

ECHO_LAKE
I am an HP Employee

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